Privacy Policy EIS

Privacy Policy
Last Updated: January 2025

1. Introduction

Electrical Inspections Solutions LTD (“we”, “us”, or “our”) is committed to protecting your privacy and ensuring your personal data is processed in accordance with the UK General Data Protection Regulation (UK GDPR) and the EU GDPR. This Privacy Policy explains what personal data we collect, how we use it, and the steps we take to safeguard your information.

2. Who We Are

Electrical Inspections Solutions LTD
1st Floor, Cavell House & Austin House
Stannard Place, St Crispins Rd
Norwich NR3 1YE, United Kingdom

For any questions about this policy or requests to remove your data, please contact us at:
Email: Info@eisukltd.com

3. What Data We Collect

We collect only the minimum necessary information required to provide accurate quotes and arrange for our electrical testing services. This data includes:

• Customer Details:
  • Name, business name, and contact information (address, telephone, email).
  • Employee contact details when relevant to the service.
• Service-Related Information:
  • Details about the electrical equipment on your premises gathered during contracted work.
  • Information collected via website contact forms, direct customer communications, and on-site during service visits.
• Payment Information:
  • Payments are made by bank transfer. We do not collect or store card details or any payment processor information.

4. How We Collect and Use Your Data

• Collection Methods:
  • Website Forms: Data submitted via our website contact forms.
  • Direct Communication: Information provided directly by customers via email or phone.
  • On-Site Collection: Data gathered during the performance of our contracted work.
• Purpose of Data Processing:
  • To accurately quote for services and schedule work.
  • To contact you regarding appointments and provide service-related reports.
  • To send reminders about upcoming compliance or test dates.
  • To maintain records only for as long as necessary to provide our services. If we become aware that a customer no longer wishes to use our services, we will promptly remove their data.

5. Data Storage, Security, and Retention

• Secure Storage:
  • Your data is stored securely on encrypted platforms provided by reputable cloud storage providers (such as Dropbox and others) that comply with GDPR.
  • We work exclusively with third parties who meet strict GDPR compliance standards, ensuring that your information is stored securely and only for the necessary duration.
• Data Retention:
  • Customer data is retained only as long as required to deliver our services and remind you of upcoming compliance dates. Once it is no longer needed, your data is securely removed.

6. Data Breach Procedures

Although our secure setup makes data breaches highly unlikely, in the event that we become aware of any data breach:

• We will immediately report the breach to the appropriate supervisory authority.
• We will notify any affected customers of the breach and advise on any necessary steps to protect their information.

7. Your Rights Under GDPR

Under GDPR, you have the following rights regarding your personal data:

• Right of Access: Request access to your personal data.
• Right to Rectification: Request correction of inaccurate or incomplete data.
• Right to Erasure: Request deletion of your data under certain conditions.
• Right to Restrict Processing: Request that we limit how your data is processed.
• Right to Object: Object to certain types of processing.
• Right to Data Portability: Request transfer of your data to another organization or directly to you, where technically feasible.

To exercise any of these rights, please contact us at Info@eisukltd.com. We may need to verify your identity before processing your request.

8. Changes to This Privacy Policy

We may update this Privacy Policy periodically. The latest version will be posted on our website. We encourage you to review the policy regularly to stay informed about how we protect your personal data.

9. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact:

Electrical Inspections Solutions LTD
1st Floor, Cavell House & Austin House
Stannard Place, St Crispins Rd
Norwich NR3 1YE, United Kingdom
Email: Info@eisukltd.com

10. WordPress & Google Analytics Privacy:

a) Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

b) Cookies

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year. If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser. When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed. If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

c) Embedded content from other websites

Pages on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website. These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

11. Analytics

Google Analytics

We use Google Analytics to help us understand how our website is used, improve its functionality, and enhance your experience. Google Analytics is a web analytics service provided by Google Inc. (“Google”) that uses cookies—small text files placed on your computer—to collect and report information on website usage.

Key Points:

• Data Collection:
  Google Analytics collects information such as your IP address, browser type, operating system, and usage patterns (e.g., pages visited, time spent on the site). We have configured Google Analytics to anonymize IP addresses where possible to better protect your privacy.

• Purpose of Use:
  The data generated by the cookie is used to compile reports and to help us improve our website and services. This information is not used to personally identify you.

• Consent and Control:

  • By using our website, you consent to the processing of data about you by Google Analytics in the manner and for the purposes described above.
  • You can manage your cookie preferences through our cookie consent banner available on our website.
  • To opt out of Google Analytics tracking, you may install the Google Analytics Opt-Out Browser Add-on. You can also disable cookies through your browser settings; however, please note that this may affect your overall user experience.

• Data Security and Storage:
  Data collected via Google Analytics is stored on secure servers operated by Google. We work exclusively with third-party providers, including Google, that comply with GDPR and ensure that your data is handled securely and retained only for as long as necessary.

By continuing to use our website, you acknowledge that you have read and understood our use of Google Analytics and agree to the processing of your data as described.